All features, content, specifications, products and prices of products and services described or depicted on waterloobikeshop.com are subject to change at any time without notice. Some weights, measurements and similar descriptions may be approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including colours; however, the actual colour you see may vary depending on your computer/monitor and we cannot guarantee that your computer will accurately display all colours. The inclusion of any products or services on waterloobikeshop.com.com at a particular time does not imply or warrant that these products or services will be available at any time.


When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.


Waterloo Bike Shop attempts to ensure that information on this website is complete, accurate and current. Despite our efforts, some information on this website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information found herein. For example, some products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.


The site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are either the property of, or used with permission by, Waterloo Bike Shop and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.


Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of Waterloo Bike Shop and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners, including our suppliers and their affiliates. Nothing contained on this website grants or should be construed as granting, by implication, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Waterloo Bike Shop or such third party owner.


From time to time, this website may contain links to websites that are not owned, operated or controlled by Waterloo Bike Shop or their affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Waterloo Bike Shop nor any of their affiliates are responsible for any content, materials or other information located on/or accessible from any other website. Waterloo Bike Shop nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk.


Waterloo Bike Shop welcomes your feedback and reviews of the products you have purchased from us and/or your experience in shopping with us. BE AWARE you are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that Waterloo Bike Shop may have at law or in equity, if Waterloo Bike Shop reasonably determines that you have violated or are likely to violate the foregoing prohibitions, we may take any action reasonably deemed necessary to cure or prevent the violation, including without limitation, the immediate removal from this website of the related materials. Waterloo Bike Shop will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.


Other than personally identifiable information, which is subject to this website''s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this website in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. Waterloo Bike Shop and its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Waterloo Bike Shop may, but is not obligated to, monitor or review any User Communications. Waterloo Bike Shop shall have no obligations to use, return, review, or respond to any User Communications. Waterloo Bike Shop will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Waterloo Bike Shop retains the right to remove any or all User Communications that includes any material Waterloo Bike Shop deems inappropriate or unacceptable.


Your use of this website is at your risk. The materials and services provided in connection with this website are provided "AS IS" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Waterloo Bike Shop nor any of their affiliates warrant the accuracy or completeness of the materials or services on or through this website. The materials and services on or through this website may be out of date, and Waterloo Bike Shop nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, Waterloo Bike Shop hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, Waterloo Bike Shop and its affiliates hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.


Neither Waterloo Bike Shop nor its affiliates assumes any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. In no event will Waterloo Bike Shop, it''s respective officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this website be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer''s or supplier''s warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.


Waterloo Bike Shop may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this website.


These Terms and Conditions are binding and constitute the entire Agreement between Waterloo Bike Shop and you with respect to your use of this website. Waterloo Bike Shop's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. In the event that any part of a provision(s) of the terms set out in this Agreement is (are) held to be invalid, unenforceable, or void, such provision(s) shall, by the adjudicating body, be applied to the fullest extend possible and shall be read-down only to the extent absolutely necessary to comply with applicable law. If any provision(s) of the terms set out in this Agreement is (are) held to be invalid, unenforceable, or void, such provision(s) shall be severed from the Agreement. The fact that part of a provision(s) or an entire provision(s) has (have) been held to be invalid, unenforceable, or void such determination shall not affect the validity and enforceability of any other remaining provisions.


Waterloo Bike Shop is a private company operating under, the laws of Ontario, Canada. The website is physically maintained and operated by Waterloo Bike Shop within the Province of Ontario, Canada. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein and should be treated as an Ontario contract without reference to the principals of conflicts of law. All disputes, controversies or claims arising out of or in connection with the site shall be submitted to and be subject to the jurisdiction of the courts of the Province of Ontario. You submit and agree to the exclusive jurisdiction of the courts of the Province of Ontario to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with the site. You agree that these terms and all related documents and communications be drawn up in English.


You or we may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.


If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at 226-336-7400 or e-mail

Your Privacy Is Very Important To Us!

This privacy policy sets out what information we track and how we use it. By using this site, you consent to the collection of information in accordance with the terms of this privacy policy.

Collection and Use of Information

Waterloo Bike Shop does not collect any personally identifying information about users unless it has been knowingly and specifically supplied to us by the user. We will not disclose any personal information about users to any outside party, unless the user has been advised of this possibility before providing the personal information.

We collect general information on what pages users visit, when they visit, how they arrived at the site, what browser they are using, etc. We also collect information volunteered by users, such as product reviews.

The information we collect is used to improve the content of our site and to learn about the traffic patterns to our site. From time to time, we do share general demographic information with suppliers or potential suppliers; however, profiles of individual users are never shared, rented or sold.

We reserve the right to access and disclose individually identifiable information in order to comply with applicable laws and lawful governmental requests, to operate our systems properly or to protect our rights and property.

Use by Minors

We encourage parents to get involved with their children''s online usage and to be aware of the activities in which they are participating.

Changes to Policy

We may change this privacy policy from time to time by updating this posting. Please check the privacy policy page of our website periodically for changes. Your continued use of this site following the posting of changes constitutes your acceptance of those changes.


A cookie is a small piece of information that is sent to your browser from a web server and stored on your computer''s hard drive. Like most websites, we use cookies to better understand how our site is used. We do not use cookies to retain personal information about our users -- users remain anonymous -- but they do enable us to provide features such as one-click on-line purchasing as well as to store items in your shopping cart between visits. We do not sell information about our traffic patterns to outside marketing companies. The general information we gather through the use of cookies may be included in the overall traffic reports that we share with our advertisers, who help to make it possible to bring you this site.


We use Paypal as our secure payment gateway and do not have access to your financial details. If you prefer your may order by mail or phone. For more information on either one of these options, please see contact us.

How to Reach Us

We welcome any questions regarding our privacy policy or this website. We can be reached via e-mail or you are invited to call us at our business location in Waterloo, Ontario Canada by telephone at 226-336-7400 during regular business hours.

E-mails We save e-mail sent to waterloobikeshop.com in order to notify the sender of developments regarding the subject of their e-mail. If you do not wish to receive e-mail replies to your letters, please indicate so in the body of your message. Your e-mail will be read and dealt with, then deleted.

Waterloo Bike Shop offers several payment options to our customers as follows:


We accept cash and most major credit cards at our Waterloo location.



When purchasing through our shopping cart, customers may checkout using Paypal which is a secure 3rd party payment processor.  Payments can be made using your Paypal account or with most major credit cards.

A Paypal account is not required to use this method.  Waterloo Bike Shop does not store credit card information in our system using this method.


Customers may choose to pay online by sending us an Interac e-transfer from their bank account.  Details are provided once this payment method is selected and you continue to your Order Summary. Your order is shipped once we receive payment.


Shipping and Delivery

Most orders above $99 qualify for free shipping. For orders that do not qualify for free shipping, the exact shipping fee based on the destination and weight of your order can be obtained by placing the items in your cart.

Waterloo Bike Shop will ship to any address in Canada or U.S.A., that is serviced by Canada Post or other carrier we may use. Due to competitive prices we offer on all of our products, the cost of shipping is added to your purchase. Your shipping options from our location in Waterloo, Ontario are listed below.

CanadaPost Expedited Service - (REGULAR SERVICE)

You will receive your purchase 4 to 7 business days from the time we process your order. Ontario locations: usually within 1 or 2 days. Rest of Canada: please allow 4 - 7 business days for delivery.

CanadaPost ExpressPost Service - (EXPRESS SERVICE)

You will receive your purchase 1 to 3 business days from the time we process your order. Ontario locations: usually next day. Rest of Canada: please allow up to 3 business days for Express shipments.

Shipping Rates:
To determine the shipping cost you should select the product(s) you want and proceed to the checkout. All costs (shipping and taxes) will be calculated and you do not have to submit the order.

Remote Service Areas:
Customers who live in remote or isolated areas that do not receive mail on a daily basis, may be subject to additional shipping fees. Only Sports will notify you if there are any changes to your expected cost prior to fulfilling your order.

Incorrect Address Problems:
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again but shipping will then be charged again.

Procedures for Online Orders:
No order will be accepted unless complete information is provided including: Full Name, Full Address, Valid Email Address, Phone Number (including the area code).

Order Cancellations:
You can only cancel an order if you placed your order after 10 am (Ontario time). Most orders that are placed before 10 am are shipped that same day. If you placed your order at night, we receive it the next business day before 10 am to process so if you contact us after 10 am, we cannot cancel it.

To cancel your order, please send an email with your order number and full name in the message body or call us at: 226-336-7400 between (10 am and 5 pm Ontario time).

Cancellation Fee:
Please note that when you place an order your credit card is charged within seconds of the completed transaction. If you decide to cancel your order we will charge a 10% Cancellation Fee. Your credit card will be refunded, minus 10% of the total amount charged to cover the fees that are charged to us when we process your order with Visa or Mastercard.

Information Confirmation:
If your billing and shipping addresses are different, we reserve the right to request personal identification from the customer in order to verify the authenticity of the order. If we feel that something is suspicious, we may or may not ask the customer to send their identification either in the form of a scanned image or by fax. We also reserve the right to deny orders that may seem to be fraudulent. Personal Identification includes passport, driver license, scanned image or fax of the credit card, and/or photo identification. Specifics will be detailed in an email which will be sent to the customer.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.

Details will also be available by logging into your account.


Return Policy 

At Waterloo Bike Shop, we try our best to provide our customers with the right products for their needs at the best price we can.

Hassle-free returns
If you are not satisfied with your purchase, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 226-336-7400 within 14 days of receiving your items to start a return. We only do exchanges or store credit at this time.

*Clearance/sale items are final sale and are not eligible to be returned.

How to return
Products must be in their original packaging to be eligible for exchanges or store credit. 

To return your purchase, please bring or ship your items to the shop located at 255 Toll Gate Blvd Waterloo, ON N2L 4W3 (customers are responsible for return costs).

All purchases from this website are made pursuant to a shipment contract: the risk of loss and title for items purchased pass to the customer upon delivery of the items to the carrier. Customers are responsible for filing any claims with carriers for damaged or lost shipments.  

There are items missing from my order, what do I do?

We dispatch your order from multiple warehouses, depending on what your order comprises of. If the items you ordered are not on the invoice in your first package they will be on their way in another delivery.

Will you sponsor me?

We receive an overwhelming amount of requests to assist individual riders or help with sponsorship.

A lot of our customers get involved in cycling charity events and we love to hear about these and give support where we can. Please contact us and send details of what you are doing and for what charity and we will try to put a bit of help your way!

My order says 'Processing' on my account, but it's arrived already. What do I do?

The order won't be a duplicate – order tracking updates are run at various times throughout the day so it may take a little time for your online account status to change. We're so quick even the technology can't keep up!

Can I pre-order an out of stock item?

Sorry, it is not possible to place an order for an out of stock item. As soon as the item you wish to order arrives back in stock it will be available for purchase on the site. To receive an email when a product is back in stock please click on the 'Request Email Alert' link beside the stock ID or if you need help to choose an alternative product please get in touch with our Customer Service team

What is your pricing policy?

Applicable taxes are extra based on the location the order is shipped to.

Please note that tax and customs duty may apply for orders to the U.S. For full details please consult your local customs office.

Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case we'll contact you before your order is shipped.

Do you price match?

We're dedicated to bringing you the best products at the best possible value, and work hard to ensure our pricing is the most competitive it can be, and therefore don't offer a price-matching policy.

Do you supply a finance offer?

Unfortunately we do not currently supply any finance options. For all our payment options please see the Payment Information section.

Contact Us

6-255 Toll Gate Boulevard
226-336-7400This email address is being protected from spambots. You need JavaScript enabled to view it.

Store Hours

Tues - Fri: 12:00 PM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM

Google Map

Image link to Google Maps