Service & Repair

A bicycle needs attention, similar to a car, and like a licensed car mechanic, a certified bicycle mechanic can spot an issue before it becomes a major concern. This can save you time and money, all while making every ride safe and enjoyable.

At Waterloo Bike Shop, our mechanics have participated and graduated from the Winterborne Bicycle Institute. This course is college accredited and issues a certificate with a passing grade of 80% or higher.

To assemble or repair bicycles you also need the right tools. Bicycles require many specialty tools to ensure the manufacturer’s specifications are met or exceeded. We have invested heavily in our tools so your bike will be safe and perform as intended.

Waterloo Bike Shop's knowledge base also extends to manufacturers and suppliers which allows us to get the information to get it right!

Our service staff is professionally trained and certified to work on all bicycle makes and models, not just the ones we sell. And every member of our service team participates in training sessions with factory service techs several times each year. As such we believe we have the best bicycle repair and service facility in mid western Ontario.

Walk-ins are always welcome and we will do our best to fix your problem and get you riding again. Getting ready for a ride and discovered that a tire's gone flat? Did you hit a pot hole and knock your rim out of true? Sometimes you can't plan when your bike needs attention. Why not bring it in? If we can fix it on the spot, we will. And if we need more time, we'll let you know when to stop by to pick it up. Come in, call or This email address is being protected from spambots. You need JavaScript enabled to view it. soon so we can make that important repair or adjustment and get you back on your bike ASAP.

 We pickup & deliver within a 50km radius of Waterloo - check with us to see when we are in your area. ($25 fee for Pick & Delivery)

Pick up and Delivery in Kitchener/Waterloo is free for the month of February.


Essential Service ( 3- 5 Day Turn Around) $69.99 + HST - Book my bike in

 Perfect for a well maintained bicycle that needs minor mechanical work to get back riding!

During the Essential Service we do a safety inspection of the bike that would include minor adjustments to braking and shifting. Tires and wheels will be inspected for weather checks and road damage, inflation to proper levels will also be done.

This tune up does not include installation of new parts. If you need new parts installed we would suggest the Full tune up which does include the labour cost of installing the new parts.


Annual Service - ( 3- 5 Day Turn Around) $99.99 + HST - Book my bike in

Our most popular package it builds on the Essential Service and gives your bicycle more time with our mechanics!

With the Annual Service you get a 15 point service plus we will remove the wheels from the bike, true the wheels, lightly clean the drive train and bicycle and thoroughly inspect the frame for wear and tear. This tune-up also includes a thorough safety check of your bike, inflation of the tires and lubrication of the chain. Does not include the rebuild of shocks, forks or dropper posts or bleeding of disc brakes.

During the 15 point Annual Service we will :

  • Check headset
  • Check wheel bearings
  • Check brake pads
  • Check condition of tires
  • Check rim and spokes
  • Check wheel truing (if needed $10 per wheel Min. extra)
  • Check crank axle and bearings
  • Check tire pressure and adjust
  • Check all bolts and adjust
  • Check chain and lubricate
  • Check pedals
  • Check front derailleur
  • Check brakes and adjust
  • Check rear derailleur
  • Check all cables and adjust
  • 2 cables included

This tune up includes installation of new parts.


Deluxe Service - ( 3 - 5 Day Turn Around) $249.99 + HST - Book my bike in

The package for those that want their bike in the best condition it can be.

The Deluxe Service is designed to get your bike back to how it was when you bought it. This service package is the perfect off season package to get your bike ready for storage, prepped for trainer season or simply to give it the love it deserves after a long spring and summer. Does not include the rebuild of shocks, forks or dropper posts or bleeding of disc brakes.

  • Disassemble entire bike
  • Lubricate headset
  • Lubricate crank axle (where applicable)
  • Lubricate kickstand
  • Lubricate wheel bearings
  • True wheels
  • Clean, adjust and lubricate rear derailleur
  • Clean, adjust and lubricate front derailleur
  • Lubricate v-brake posts (Cantilever and v-brakes)
  • Check brake fluid level and adjust (hydraulic brake systems)
  • Remove and lubricate seat-post
  • Check seat and adjust
  • Replace reflectors (as required)
  • Remove and clean cassette/freewheel
  • Check lighting system (if equipped)
  • Check computer (if equipped)

The bike will then be put back together and it will undergo a 15 Point Tune Up.

This tune up includes installation of new parts.

Warning: You might not recognize your bike it will be so clean and it will run so well.

Contact Us

6-255 Toll Gate Boulevard
226-336-7400This email address is being protected from spambots. You need JavaScript enabled to view it.

Store Hours

Tues - Fri: 12:00 PM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM

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